Return Policy
All Returns or Exchanges must be arranged through our Customer Service Department.

Our products ship from multiple warehouses, so it is important that you arrange your return with our Customer Service Department to ensure that the products are returned to the proper location.  Products shipped back to our warehouses without first contacting our Customer Service Department and receiving an RA# will either be shipped back at the customer’s expense or an additional fee will apply.

Please contact us at 800-892-0456 or info@stoveshoppe.com

It is our goal to provide all of our customers with products and services that go above and beyond standard expectations.

If you are not satisfied with your order, you may return the product within 30 days. The product must be in new condition and in the original packaging. It is the customer’s responsibility to ship the product back to our warehouse.  Due to this policy, we strongly suggest that you purchase shipping insurance. In the event that the item is damaged during shipping, we are not required to accept the return or issue a partial or full refund. We will contact you to inform you that the item was damaged so that you can file a claim with your shipping company. Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit in the original form of payment, less a 20% restocking fee. The credit should be visible on your credit card statement within 3-5 days (depending on your credit card company).  If you attempt to return an item past 30 days after the date of delivery or in unacceptable condition, the item will be shipped back to you at your cost; if we choose to accept the return, additional fees may apply.

Note: Please review your order carefully before submitting it to ensure all information is correct. Custom orders, due to their uniqueness, cannot be changed, cancelled, or returned at any time.

Defective or Damaged Merchandise
Please inspect your products thoroughly once you have received them.  Please save the original packaging until you have determined that the product is satisfactory. If your item should arrive damaged, or missing parts, contact our Customer Service Department immediately. You will have 3 days from the date of delivery to contact us regarding damaged or defective merchandise.  After the 3-day period, the product can not be reported as damaged and/or returned.

Freight items must be thoroughly examined at the time of delivery. In the event that the freight item arrives damaged, thoroughly inspect the package for any external or internal damages while the driver is present. If damage has occurred, note the damage on the delivery receipt and refuse the shipment and contact our offices at 800-892-0456. Once you have received the package, the shipping company is released from any responsibility for damage and all damage claims will be denied, so it is essential to inspect the package thoroughly.

Return and Exchange Process
1. Call our Customer Service Department to arrange a return or exchange. After your call, you will be issued an RA # (Return Authorization Number) to include on the shipping label of the returning package. You will also be emailed a form to be printed and included with the return.
2. Please properly package and insure the returning merchandise prepaid.
3. Please allow 14 business days for our Customer Service Department to inspect the return and process your refund, once the item has reached the warehouse.
4. The RA# expires 30 days after it is issued. Please contact us if you are not able to return the product within that timeframe.  You will be notified by phone or email that your RA# has expired.  If you attempt to return an item with an expired RA #, the item will be returned to you at your cost or assessed a higher restocking fee at our discretion.

Cancellation Policy
If you would like to cancel your order or a portion of your order, we will attempt to do so, however we cannot guarantee cancellations that are made after 3:00 P.M. EST on the day that you place the order. The primary reason for this is because many of the products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it very difficult to stop the shipment after they have received the order. In order to make a cancellation request, please call us - no email requests.

If you request to change the color of an item on your order, we will attempt to make that change for you. No changes, except for color, can be made to the items on an order. If you request a change (besides a color change), we will attempt to cancel your current order and help you place a new one. We cannot guarantee changes that are made after 3:00 P.M. EST on the day that you place the order.

Please Note:  Custom orders can not be changed, cancelled, or returned at any time.

Freight Shipping
Products that exceed a specified size and weight will need to be shipped by freight (semi truck). This means that there must be reasonable access available to your property. Typically, these packages are delivered to your curb (or closer to your house if possible), and the driver will help unload the product. For heavy products, you need to make arrangements for additional help. Ultimately, you are responsible for the removal of the product from the truck. The shipping company will contact you ahead of time to schedule delivery because you must be home at time of delivery.

When the shipping company calls you, you can then arrange for additional services. For instance, if you do not have the means for removing the product from the truck you can order a lift gate (at an additional charge) which will then allow the driver to lower the product off of the truck for you. The charges for these services are determined by the shipping company and are your responsibility.

Please Remember:
You must be present at time of delivery.  Please thoroughly inspect the package for any external or internal damages while the driver is present.  If damage has occurred, note the damage on the delivery receipt and refuse the shipment and contact our offices at 1-800-892-0456.  Once you have received the package, the shipping company is released from any responsibility for damage, so it is essential to inspect the package thoroughly.  Allow 10-14 Days for delivery.

Processing Time
This is the time we need to receive, process and ship your order. Delivery time varies on each individual item, to estimate the arrival of your package please consider the processing time and the method of shipment you selected. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, Standard Ground Shipping takes between 5-7 business days to arrive after the order is placed and payment information is secured. It is not uncommon for you to receive each item separately as items often ship from different warehouses.

Please Note:
Items will not be delivered on holidays. Expedited shipping is available and can be estimated during the checkout process before you enter your credit card information and give final order approval. If you have any questions concerning expedited shipping, please contact us.

Pricing Policy
We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.

We rely on a heavily automated process to provide you with the fastest service possible. For this reason, once you place an order with Woodland Direct, your credit card is automatically charged.

Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

We reserve the right to make changes to this policy.  Any changes to this policy will be posted.